Recent Commercial Posts

How Do I Prepare My Company for a Fire?

10/5/2022 (Permalink)

People escaping through an exit door Train your employees on how to safely evacuate from the building during an emergency.

Reducing the Impact and Harm Caused by a Fire

Fire can be a devastating event for any business, but it's far less catastrophic if you're prepared. Here's a checklist of steps you can take to:

Designate a person to be responsible for fire safety.

It's important to have a designated person in charge of fire safety. This can be a manager or someone else on staff, but they need to oversee making sure that all required safety measures are being followed and that the building is kept up to date with any new regulations that may be put into place.

The responsibilities for this person include:

  • Making sure that all employees are aware of their role in keeping the building safe from fire hazards
  • Ensuring that all workers know how to properly extinguish small fires using a fire extinguisher, sand, or other non-combustible materials (if possible)
  • Inspecting the premises every month for any signs of fire hazards

Conduct a walk-through of your workplace to identify potential fire hazards.

Conduct a walk-through of your workplace to identify potential fire hazards. Identify where a fire could start and consider where it might spread in your workplace. Think about what would be damaged in a fire, and what steps you'd take if there was one.

If you have an office building, think about the following:

  • Electrical outlets (especially near flammable materials like paper)
  • Heating systems (like furnaces or vents), which can cause fires if they aren't working properly
  • Chemical storage areas (such as cleaning supplies or deodorizers)

Train employees on their responsibilities in the event of a fire.

The first step in preparing your company for a fire is to train employees on their responsibilities in the event of a fire. To help you do this, it's important to first understand that it's not enough to simply tell your employees what they should do if there's a fire; they need to know what their role is and how they can successfully carry out that role. This can be hard if you're not sure exactly what the roles are or where employees might look for them! So, we've outlined some basic steps below:

  • Train your employees on how to safely evacuate from the building during an emergency.
  • Train them on which exit routes (exit doors) lead directly outside, so that in case of an emergency evacuation every employee knows which exit door they should always use.
  • Show all your staff members where the nearest fire extinguisher is located, as well as how best time should be used when using one (e.g., don't waste too much time trying one extinguisher when another one might work better).

Develop an evacuation plan and practice it.

Develop an evacuation plan and practice it. Ideally, your company will have a contingency plan in the event of a fire or other disaster. If you don’t have one, develop one now. Your best bet is to keep it simple: get everyone together and discuss how to leave the building safely, where everyone is going after they evacuate (a local restaurant that has wireless internet), who will contact emergency services, who will call your insurance company. The more organized and accessible this information is—the easier it is for employees to reference during a crisis—the better off you are when something happens.

Know what to do in case of a fire with this checklist.

  • Know your exit routes.
  • Know where your safe location is.
  • Know where your fire extinguishers are located.
  • Know the location of your fire alarm and how to use it.
  • Be familiar with using a fire extinguisher in case one breaks out before you can get out of the building safely.
  • Be able to call 911 in case you need help evacuating from the building.

Hopefully, you’ll never have to use these tips. But if you do, it’s important to have a plan in place. You can prepare your company for a fire by designating a person responsible for fire safety, conducting regular walk-throughs of the workplace to identify potential fire hazards, training employees on their responsibilities in an emergency and developing an evacuation plan with practice drills.

How To Treat a Burn

7/28/2022 (Permalink)

First Aid Training - Burn injury. First aid course. Treating a skin burn in Dellwood, NC

How to Care for a Burn

If you experience a fire at your business in Dellwood, NC, it is important that you know what to do next. After first aid has been administered, you should call a fire cleanup and restoration service to repaid the fire damage.
Before administering any burn first aid, you will need to know the severity of the injury.

Minor Burns

  • Small area
  • Redness
  • Pain
  • Blistering

Major Burns

  • Large area
  • Deep
  • Changes in skin texture
  • Discoloration

Treating Minor Burns
Minor burns will not require emergency care and can be treated with first aid. You will want to cool the area with cool running water or compresses until pain subsides. Next, you will want to remove anything restrictive, such as jewelry, from the area, in case the burn swells. After the area is cool and unobstructed, you may want to apply soothing creams and bandages to reduce pain and protect the injury.
Infections can be avoided by applying antibiotic ointments and leaving blisters in tact. If you notice any signs of infection, you may want to seek medical attention.

Treating Major Burns
If someone experiences a major burn, you should call for emergency assistance immediately. You will then want to remove the source of the burn, if possible, and check their vitals before attending to the injury. If the person is breathing and does not have more severe injuries that must be treated first, you should then remove anything restrictive in case the area swells. Gently cover the burn with a cool cloth to protect it and remove heat. The burn should not be submerged or placed under running water, as that could cause further injury. Try to elevate the injured body part and closely monitor the person until help arrives.

Next Steps
After injuries have been tended to, you should assess the building's fire damage. Photograph the damage and list everything that was lost to make filing an insurance claim easier. You may then call a restoration service to come repair the damage.
Knowing how to administer burn first aid and who to call for restoration assistance will help you minimize injuries and losses due to fire damage.

Protecting Your Business With Income Coverage

5/19/2022 (Permalink)

Hole on roof, burned insulation hanging from roof, walls damaged by fire. Severe fire damage to a property Restoring your property after a fire.

Why You Need Interruption Insurance

Responsible property owners carry property insurance. If you ever experience a fire in your building in Clyde, NC, your policy generally covers your expenses associated with repair, replacement, and reconstruction. With an insurance plan that covers physical damage to your property and its contents, you might think you’ve covered all your bases. How about the temporary loss of income? Here’s why you need interruption insurance as part of a comprehensive plan.

Understanding Business Interruption Coverage
Also known as business income insurance, this policy covers the loss of income you may experience following a fire or other disaster. This income loss may be due to the closing of your facility as a direct result of the fire or reconstruction during the fire restoration process. Interruption insurance is designed to cover the profits that you would’ve earned if you hadn’t incurred the loss that interrupted your business. A typical policy covers the following:

Profits: Usually based on previous monthly financial statements
Fixed costs: Operating expenses and costs that are still incurred
Temporary relocation: Covers costs of temporarily relocating to, and operating at another location
Commission and training: Costs associated with training workers to operate equipment replacements
Additional expenses: Other reasonable costs necessary for a business to continue operations during restoration
Civil authority ingress and egress: Government-mandated closures that result in loss of revenue, such as curfews

Your insurer determines the time period covered, usually from the date of disaster to the date that your property is restored to pre-disaster conditions.

Considering Your Options
Interruption insurance policies can be purchased either as standalone plans or part of a comprehensive package of a business owner’s policy. Some companies purchase a contingent policy that provides coverage if suppliers and customers experience damage that interferes with doing business. Think carefully about your specific needs as a commercial property owner.
Having a fire disaster plan is more than just property insurance and knowing which professional restoration services company to call. It’s also about having coverage that includes the loss of revenue or income after a disaster. This coverage protects your business, including customers, workers, and partners.

What To Do When Floodwater Gets in the Furnace

4/8/2022 (Permalink)

Furnace flood One area of damage that can be easily overlooked is a furnace flood.

When Floodwater Infiltrates the Furnace, What Should You Do?

When floodwater gets into the furnace of your Cherokee, NC, property, everything the water touched must be cleaned and restored, so you can avoid further damage. One area of damage that can be easily overlooked is a furnace flood. When the flooded furnace and any affected HVAC ducts aren't professionally restored, the secondary damage could be even more of a problem than the original flooding.

Act Quickly To Avoid Further Damage

There are several steps you should take as soon as you notice water, whether it's a furnace flood or a burst pipe:

Shut off the water to your building from the main stopcock. This prevents more water from spreading throughout your building. It also reduces the risk of water and electricity combining.
Turn off the electricity. Even if a small amount of water can cause serious electrical trouble.
Move items away from the water. You may have large pieces of furniture that you can safely move to a dry location. Don't move electrical appliances; leave these items to the professionals.
Remove as much water as possible. The longer the water sits, the more damage you could experience.

When water damage and cleanup professionals arrive, they will use powerful water extraction tools and chemical cleaners that have been developed specifically to protect your flooded furnace and other appliances from further harm.

Contact Professionals for Necessary Repairs

These professionals can also complete air duct cleaning, address soggy carpets, and repair other parts of your property. If the services of a plumber are required, the cleanup technicians or your insurance provider may suggest a reputable professional in your area.
A furnace flood can cause a lot of upset and inconvenience, but with quick action and the help of professionals, you won't have to wait long for a solution. As you have the furnace and ductwork cleaned and maintained, you'll breathe much more easily in the days to follow.

3 Reasons Why Mold Keep Growing In the Same Spot

3/30/2022 (Permalink)

Water leak on a ceiling creates mold growth A water leak can quickly progress into a full-blown mold infestation in your business.

Three Reasons Mold Continues to Grow in the Same Place

At your office in Maggie Valley, NC, you receive a maintenance request to address some mold growth under the sink in one of the staff bathrooms. Diligently, you shut off the water to inspect the pipes, tighten a few things, test for drips, and clean up the small moldy spot. A couple of weeks later, another request comes through about the same issue. Rinse and repeat a couple more times. Finally, you overhear some employees speculating that you've probably never dealt with the problem at all because the mold is still there. What gives? Here's why mold might be growing in the same place again and again.

1. You Still Have a Leak.

Likely the main reason that the mold keeps returning isn't your lack of attention to the problem. You still have a leak. Even if you can't see it right below the sink, there is likely a problem with a pipe inside of the wall. If that's the case, water damage and moisture are spreading which create ideal conditions for mold. Contact a local mold remediation specialist to help identify the source of the leak.

2. You Are Using the Wrong Products.

People commonly believe that you can kill mold with bleach or vinegar. The reality is that while it may solve the mold growth problem at the moment, it doesn't prevent its return. That can only be solved by addressing the source of the moisture that is encouraging mold to grow in the first place.

3. You Haven't Ventilated Well.

It's important to keep high humidity areas properly ventilated. Because mold spores love a moist, warm environment, running a dehumidifier or fan to dry the area out completely helps to prevent the return of mold once you've addressed any leaks.
Mold growth will continue to occur until you address the source of the problem and follow up with prevention tips that are recommended by a professional.

Disaster Preparation: Ensuring Your Business Survives

2/16/2022 (Permalink)

Contingency Plan SERVPRO can respond quickly to any emergency. We have trained professionals who specialize in specific damages. Call us!

Preparing For Disasters: Ensuring That Your Business Survives.

Disaster preparedness and business preparedness go hand in hand. In fact, knowing how you will respond during a disaster is more critical than most business operations because a lack of an emergency plan may result in the end of your business. Therefore, to ensure that your business survives a potential disaster, make sure you are prepared.

1. Backup Critical Data

In the digital age, it is essential that a company backup all of their critical data. However, while backups on internal servers may sound like a decent plan, what happens if your facility burns to the ground? Data should be saved and stored off-site or even using secure cloud storage.

2. Contact Suppliers and Clients

One of the keys to disaster preparedness is making sure you have a list of all critical contacts. For businesses, this list should include the numbers and names of suppliers and contacts so that you can keep them abreast to your business’ disaster recovery.

3. Check Your Coverage

Do you currently know how well you are protected in the event of a disaster? Will your insurance policy cover fire, water and other property damage? If so, to what extent? Knowing the content of your insurance policy means that you will have a better understanding of your financial responsibilities should a disaster occur.

4. Create an Emergency Plan

While there are disaster restoration specialists in the Maggie Valley,NC, area who can help you develop an emergency response plan, the basis of such a plan is simple. You want to establish a list of emergency contacts who can help you mitigate and restore your commercial property. You should also seek out a company that can respond quickly to reduce the risk of other potential problems, like vagrants or mold growth.

Disaster preparedness can seem like a secondary concern for many business owners and managers. However, the truth is that when a disaster happens, you need to know how to manage the critical operations of your business even outside of having a facility.

Troubleshooting Commercial Irrigation Sprinklers

12/23/2021 (Permalink)

Close-up of broken sprinkler in need of repair An irrigation system can do great things, but it can also cause property damage.

Commercial Irrigation Sprinkler Troubleshooting

Broken sprinklers in a commercial irrigation system are a consistent problem in Maggie Valley, NC. All systems should be checked for irrigation problems and repaired regularly; otherwise, flooding and property damage can be caused by faulty devices.

Find the Problems

The whole irrigated area should be inspected for bad plumbing. After determining the location of the system’s sprinklers, look for the following:

• Sprinklers that spray incorrectly. Straight up, sideways, or just a trickle – you’ll likely know an abnormal spray when you see it.
• Heads that don’t pop up when the water comes on. These may spray or they may not.
• Puddles. If water is pooling on the property, it is likely that too much water is getting to that spot.
• Visually damaged heads. They can be cracked or even broken off completely.

Sprinkler heads are always at the mercy of the weather, animals and even vehicles. When they are not installed at the right depth, they can sit up higher than they were designed to and become especially vulnerable. Luckily, they are often cheap and can be replaced easily.

Replace Broken or Damaged Pieces

Probably the hardest work involved in replacing a sprinkler head in an irrigation system is making sure to purchase the correct one, which isn’t hard if you take an old one to the hardware store with you. Beyond that, it’s super-simple:

• Dig up the old head. Don’t get your biggest shovel and put all your weight into it. There are other parts that can break down there.
• Twist off the old one. This will detach it from the riser below.
• Twist on the new one. This will attach it to the riser below.

It’s really that easy. Remember that you will be working in a muddy hole, and cleanup may be needed before the new sprinkler head can twist on.

An irrigation system can do great things, but it can also cause property damage. Keeping a close eye on your system is a worthwhile task and usually not very complicated. Regular inspections and inexpensive repairs can often help avoid the need for water damage repair.

Properly Using a Fire Extinguisher To Fight a Kitchen Fire

10/28/2021 (Permalink)

Fire extinguisher instruction labels set. Instruction extinguisher and protection of fire with extinguisher illustration PASS technique.

Proper Way To Use a Fire Extinguisher

The only thing worse than having to face a kitchen fire in your business is facing one unprepared. Fortunately, the fire extinguisher is not only the best tool to stop a fire; it is also extremely easy to use. Here are four essential tips to help you operate one. Hopefully, you’ll never need to, but being able to do so properly could save your building in Bryson City, NC.

1) Pull the Pin on the Handle

Each unit has a pin located directly at the end of the handle. Wrap your index finger around the pin and squeeze it in a “trigger-pulling” motion. The pin should come out quite easily.

2) Aim

After the pin is out, turn the fire extinguisher around so the handle is facing you. This means the nozzle will be pointed towards the fire. Aim the nozzle low, at the base of the fire, not at the top of it.

3) Squeeze

After you’ve aimed the nozzle, you’re ready to use your unit to put the fire out. Squeeze the handle to release the extinguishing material. It will shoot out in a steady, forceful stream. It will not require a great deal of strength to navigate.

4) Sweep

Moving the whole unit, sweep the hose nozzle horizontally across the base of the fire and continue to move back and forth until the blaze is out. Remember: You are aiming at the base of the flames, not the tip or the middle of them.

Facing a kitchen fire in Bryson City, NC, may be one of the most frightening experiences of your life. But if you are prepared and know how to use a fire extinguisher properly, your fear will quickly subside. You’ll be able to spring into motion, and your quick action could protect your business from fire damage and possibly save the lives of your co-workers! 

Ice Dams Can Cause Costly Interior Water Damage

7/26/2021 (Permalink)

Mold growth near window frame Mold growth near a window.

Mold Damage and Mold Cleanup

Icicles forming at the edge of a roofline may have a certain wintery charm to them, but they may also be a sign of imminent structural damage. When a ridge of ice forms along the edge of a roof, it’s called an ice dam. It can cause two things to happen. First, its excessive weight on exterior structures, such as gutters, may pull them off and cause them to fall to the ground. Bigger and more insidious issues, however, are interior mold damage and mold cleanup.

1. How the Trouble Begins

It can happen in Clyde, NC. It can happen anywhere. Melting snow on a roof may not be draining properly because ice is blocking it. Water that sits on any roof can find its way inside the structure through small cracks and crevices. Unfortunately, this isn’t always apparent when it’s occurring.

2. Infiltrating Water Finds a New Home

Ice dams can cause water to wind its way down through the roof and into warm areas below. It can travel into drywall, insulation and other parts of an attic or crawl space. Under these conditions, mold can flourish. This includes even black mold which can be a tough one to get rid of and is a big concern to most building owners.

3. What You Can Do About It

Ice on the roof is very treatable when dealt with promptly. First, carefully remove what snow you can from the roof. In the process, sure not to hurt the roof or yourself. If possible, remove debris from gutters. Gently tap in different sections of the ice dam to break it up. If that seems like an impossible task, apply calcium chloride to melt the ice. Place it in and along the length of the gutter. Don’t use salt. It can be corrosive.

It’s important to take a hands-on approach in dealing with an ice dam. If your mold growth still isn't going away after several attempts at removing the ice, it may be time to contact professionals in mold remediation. By addressing any issues promptly, you can potentially avoid a more extensive and expensive cleanup.

What Causes Sewers To Back Up After a Storm?

6/28/2021 (Permalink)

One dehumidifier, wet floor Heavy rains can cause big problems.

Prevent Sewer Backups During A Storm

Storms can cause sewers to back up and send black water into structures through drain pipes. There are two main causes of a sewer backup that commercial property owners should consider when planning for possible sources of water damage. Understanding this information can help to prevent backups from occurring during storms.

1. Sanitary main blockage: A blocked sanitary main may lead to backups in commercial properties. This process tends to happen relatively slowly, but you should contact a plumber and utility service to resolve the problem as soon as possible.

2. Sewer lateral blockage: A property owner is responsible for maintaining the pipeline that connects his or her building to the sanitary sewer main. Tree roots may penetrate old lines and cause cracks that allow rain water to seep into the system and cause backups. This blockage may also be caused by the disposal of unsuitable substances or items.

There are several ways to prevent sewer backup from occurring during a storm. Property owners should consider taking these three preventative steps to reduce the likelihood of this source of water damage:

  1. Replace the lateral line with a plastic pipe. This can prevent tree roots from entering the line.

  2. Properly dispose of grease or paper products. Proper disposal practices can go a long way toward preventing clogs and backups at any time.

  3. Install a backwater prevention valve. This valve can be installed on a drain or sewer line to prevent backflow, and it should be regularly maintained.

Sewer backup is not covered by many standard business insurance policies. Additional coverage is necessary to account for potential sewage loss. You may want to factor in whether one or more of these preventative steps or the cost of an additional insurance rider is more cost-effective for your business. If a backup situation does occur due to a storm in Retreat, NC, contact a commercial restoration service that specializes in black water damage.

The Do's and Don'ts of Handling Water Damage

4/21/2021 (Permalink)

A burned home in Waynesville, NC When fire and water damage strikes, a fast response is critical.

In an effort to contain and destroy massive fires, firefighters are forced to be vigilant and merciless when it comes to getting the job done. This often entails the full use of their fire hose across all areas, inside and out, to defeat the blaze with insurmountable force. Therefore, both fire damage and water damage become issues to address once the restoration process begins. Before you start the necessary cleaning procedures, take a look at these essential do’s and don’ts for handling water damage in Waynesville, NC.

1. DO prop up any furnishings that are upholstered and remove them from the building. Dense, fabric-covered cushions from sofas, chairs and the like can be tainted with dirty water and soot-covered debris. They should be kept outdoors to dry before deciding how best to clean them.

2. DON’T use or try to turn on any electrical appliances that may still be plugged in. Depending on the amount of flooding that is in the space due to fire damage and its aftermath, anything plugged in that may also be touching water should be actively avoided at all costs to prevent shocks or full-blown electrocution.

3. DO remove excess water where possible, if it’s safe to do so. Mopping up the floors and wiping up any flat surfaces can only help speed the process along.

4. DON’T stay in any rooms where the ceilings appear to be dangerously sagging. This generally indicates extreme flooding or water saturation, and such a ceiling could potentially collapse at any minute, causing serious injury to anyone standing beneath it.

The heavy use of the fire hose when battling a mounting inferno can lead to both fire damage and water damage to contend with during restoration. Prepare to begin the process a little more knowledgeably with these helpful do’s and don’ts at your disposal, and remember that professional help is always an option.

The Importance of Business Interruption Insurance

4/19/2021 (Permalink)

Burned structure, burned wall. A fire can lead to more losses.

A fire in your office building or warehouse in Maggie Valley, NC, can lead to more losses than just the cost of repair and restoration. While your property policy ensures that you are able to get the fire damage mitigation that you need, interruption insurance covers costs associated with the hit your business takes as a result of the event. Having sufficient coverage to handle this event can save your business.

What Does an Interruption Policy Cover?

As a business owner, make sure that you have all the coverage you need to stay afloat no matter what happens. Your business interruption policy can cover several expenses that arise due to a covered loss:

  • Loss of income for slower or suspended business
  • Temporary relocation
  • Operating expenses
  • Payroll and taxes
  • Loan payments

A basic business package may cover the damage to the property and any personal injuries that occur as a result. Interruption insurance covers the effects on the business itself.

How Long Does an Interruption Period Last?
In general, a business interruption policy covers lost revenue for the duration of the fire restoration process, even if it extends beyond the policy's expiration date. As long as the event that causes the interruption happens while the policy is active, your business should be covered until fire damage remediation experts have restored your building.
Your policy may even allow for an extension for a certain number of days past the end of restoration so that you can get your business back on track to the level it was before the fire. Review the language of your particular policy with your agent to understand the coverage to which you are entitled.
A solid business package covers the property and liability, but you also need interruption insurance if you want coverage for loss of income or the cost of operation. Having all the coverage you need can help your business survive whatever disaster comes your way.

The Timeline for Commercial Mold Removal

2/2/2021 (Permalink)

Hand in blue glove tears off wallpapers damaged by fungus Mold removal in Waynesville, NC

The Timeline for Commercial Mold Removal

If your company experiences a mold outbreak in Waynesville, NC you are likely to have many questions. More than likely, you will be concerned about how long a professional mold removal will take, and if your company's operations will be disrupted. The answer is it depends, but in general, you can expect the cleanup and restoration to take between three to seven days. The size of the outbreak, the complexities of your facility and other factors will determine this. After a mold mitigation team steps onto your property, you will start to get a better sense of where you stand.

The First Phase
The work begins with an inspection and an assessment of your property, which should take a couple of hours. Once this is completed, the crew manager has a better of sense of several important items:

  • How extensive the outbreak is
  • If black mold or another variety is present
  • If the mold has penetrated the HVAC system
  • How much damage has occurred

Before mold removal can begin, time might be spent on stopping a water leak or removing water damage. From there, mold containment measures will be taken to limit the spread of microscopic mold spores. At this point, the lead technician will give you a solid estimate on the time frame to full cleanup and restoration.

The Final Push
This will probably happen in day two or three. At this time, an emphasis on removing mold growth and mold-infested materials will take place. Workers use EPA approved anti-fungal and antimicrobial cleaners to kill mold and to keep it from returning. They may have to remove porous materials that are stained with the fungi. The final stages include cleaning of contents such as furniture, carpeting and personal belongings. Any structural damage will also be repaired at this point. While mold removal will take some time, you can feel confident that professionals will work quickly and try to minimize disruptions to your company.

4 Things That Should Happen After a Major Plumbing Malfunction

12/8/2020 (Permalink)

Air movers placed in the hallway of a commercial building in Waynesville, NC Call a water restoration company in Waynesville, NC

Set The Following Actions In Motion

Your company relies on your plumbing system to a considerable extent. You expect everything from clean water for drinking and washing to the efficient clearing away of all sewage from restrooms. Sometimes, however, things don't go according to plan, and you are faced with something like a pipe burst cleanup. When this happens, it's time to remain calm and to set these actions in motion.

1. Keep employees and customers safe.

If contaminated water is present (such as any raw sewage), special precautions should be taken to protect human health. Dirty water can contain pathogens and microbes that could cause health effects. Everyone should be kept away from the spill.

2. Call in a sewer cleanup company.

When you call in a local water mitigation team from Waynesville, NC, trained technicians will arrive in a matter of hours. They will have experience with a pipe burst cleanup and will quickly assess the situation. Initial actions will focus on fixing the broken pipe and then will move on to cleanup, restoration and sanitization.

3. Talk to your insurance agent.

Depending upon your insurance policy and the exact situation, you could have coverage for damages and cleanup expenses. Your insurance agent can advise you on what steps to take. It is always a good idea to keep track of all damages by taking photos or working with the restoration company to document expenses.

4. Pay attention to miscellaneous items.

After the cleanup and restoration process is nearly complete, you should make sure that all items have been cleaned and disinfected. Peripheral items might get overlooked, but anything that was touched by contaminated water should be cleaned. This includes clothing, personal items, light fixtures and furniture.
As long as you do these four major things, the water cleanup from the pipe burst should be successful. It will allow your business to pick up where it left off in just a few days.

Steps to Mitigate Damage of a Pipe Burst

11/8/2020 (Permalink)

workers, drying equipment placed on the hallway of a building Commercial water damage restoration in Brevard, NC

Steps To Minimize Potential Water And Mold Damage

Faced with a broken pipe in your Brevard, NC, business, it may mean up to 8 gallons of water per minute flooding the property. Even if dealing with a supply line leaking, the water can quickly add up to extensive water damage. At the first signs of a problem, steps should be taken to minimize potential water and mold damage.

Mitigate the Damage
After turning off the main water line and electricity, the following steps should be taken.

Make a Claim – The faster you call your insurance, the faster the mess can be cleaned up.
Document Everything – Taking videos and photos of the area and items affected may help speed up the claim process, as well as gives them evidence that it was an accident.
Dry Time – The longer moisture sits, the more damage that happens. Try to remove as much standing water as possible. If safe to do so, fans should be used to circulate air. Depending on humidity levels outdoors, windows and doors can be opened to increase airflow.
Call for Help – A water remediation and restoration company will have the know-how to prevent secondary damage, salvage belongings and structural components, and make the needed repairs to restore your structure back to normal. These certified professionals have an array of water cleanup techniques to make it “Like it never even happened.”

Prevent Breaks
The best way to handle a pipe burst cleanup is to avoid one in the first place. Finding a trusted plumber to conduct regular inspections is key to minimizing a big headache down the road. Reducing the potential for burst may include insulating or sealing pipes. If the business will be closed for an extended period of time in cold weather, such as during the holidays, consider shutting of the water. If you notice low pressure or any signs of a leak, call a plumber immediately.
If 100s of gallons of water invade your property, the pipe burst cleanup process can be overwhelming. Taking quick action and finding the right help are keys to lingering issues.

Commercial Building Water Damage Cleanup Tips

9/28/2020 (Permalink)

Floor with standing water, with tables and chairs on top Commercial water damaged facility

Commercial Building Water Damage Cleanup Tips

A flooded company is bad news. A broken pipe can cause a lot of damage and may even require you close up shop. Freezing is one of the main causes of bursting pipes and flood damage to commercial facilities. But water damage can be caused by fires as well.

Damage From Firehose

A fire is a devastating experience that is often surrounded by frustration, concern, and uncertainty. After a fire, your business may be damaged not only by flames and soot but by water as well. Many times, extensive firehose use by firefighters results in a flooded company with wet floors and drenched walls.

Damage From Sprinkler System

Many commercial buildings are equipped with fire sprinkler systems. They consist of a sprinkler head and a small glass bulb in the middle. The glass bulb is heat sensitive. If the temperature rises high enough to shatter the glass, the sprinklers drench an area with consistent water. Fire damage can be overwhelming in itself, but sprinklers may also lead to water damage. Although this added level of damage is frustrating, these sprinklers can save a building from being consumed by fire.


The most efficient way to deal with a flooded company after a fire is to hire a professional in Waynesville, North Carolina. If you choose to attempt a cleanup on your own, here are the necessary steps.

  • Extract the water.
  • Remove any damaged contents.
  • Dry out the building.
  • Use dry cleaning for any smoke damaged fabric.
  • Use preventative measures to ensure mold doesn’t grow in the damaged area.

When dealing with water damage after a fire, it is common to feel overwhelmed. Make sure to dry out any areas affected by water damage as soon as possible. Water restoration companies can help reduce the stress associated with the disaster and get your business’s doors open sooner.

The Dos and Don’ts of Dealing With Puffback Damage

4/21/2020 (Permalink)

Soot webs on ceiling. Concept puffback Puffback damage in Retreat, NC

Take These Four Steps

Following a furnace puffback, you may have the foresight to call a repair person to fix the malfunctioning heating system. However, like many building owners, you may attempt to clean up the puffback damage yourself or to have your building maintenance person do it for you. Neither option is a good idea, as trying to DIY smoke damage of any kind can do more harm than good. So, what should you do? Take these four steps:

  1. Assess the damage.
  2. Report the damage to your insurance company.
  3. Contact an HVAC repair person.
  4. Call a Retreat, NC, fire damage remediation specialist.

Assess Potential Damage
An oil furnace mishap can range in severity and can be minor or major. Before you contact your insurance company, assess the puffback damage to determine the extent of the issue. If you’re lucky, the damage will be localized to the area where the furnace sits. If the problem is bad, however, the soot could be all over your home, including your closet interiors, furniture, and even clothing.
Survey the damage and take pictures so that when it comes time to report the damage to your insurer, the agent can accurately estimate how much it will cost to remediate it. Only after you contact your insurer should you call an HVAC repair person to report the furnace puffback and request that a technician come in to make the repair.

Contact a Remediation Specialist
You may wonder why you cannot clean up the puffback damage on your own. To answer this, you must understand the nature of soot. Soot is not like dust or another fine, powdery substance. It is sticky, black and resilient. These traits make it extremely difficult to clean up, even with a significant amount of elbow grease.
A smoke damage remediation professional in Retreat, NC, has the tools and techniques necessary to clean your home of the tough residue and prepare it for additional remediation efforts. Depending on the extent of damage, additional repair or restoration may be necessary to restore your building to pre-furnace puffback condition.

4 Things To Do Before a Winter Storm Hits

3/9/2020 (Permalink)

Flash light, sleeping bag, bottled water, first aid, portable radio, matches, medicine, band aids, whistle, blanket. Consider stocking supplies such as flashlights, batteries, blankets

Get Ready With These Four Tips

As a business owner in Cherokee, NC, you know that a snow storm can prove problematic at times. Don't wait. Take action now, ensuring you're protecting your store and workers. Get ready with these four tips.

1. Establish a Plan

While a white blanket may look beautiful, too much of it can prove disastrous, causing a cave in or a pipe burst. As the boss, be prepared to manage the property and your employees, keeping them safe during heavy systems; therefore, months before craziness hits, spend some time brainstorming how you'll handle inclement weather. At what point would you close shop, sending people home to safety? Think about this now to avoid getting stuck or endangering lives on the road. In addition, consider stocking up on supplies such as the following:

  • Flashlights
  • Batteries
  • Non-perishable food
  • Blankets
  • Water

2. Inspect and Protect the Building

As the snow storm gets closer, take measures to look around the land. Is the structure ready? Have the roof inspected, patching any missing shingles and clearing it of debris. Then, look over the windows and siding, caulking areas that appear vulnerable. You want a tight seal to avoid excess moisture. In addition, insulate pipes, preventing them from freezing. Finally, check smoke alarms, changing out the batteries, if necessary.

3. Monitor the Weather

Purchase a NOAA radio available, so you can listen often for updates. Pay close attention to temperature readings, knowing when it's more likely to have a pipe burst. When snowing becomes heavy, offer staff the opportunity to complete work at home, catching up on emails and paperwork, if possible. It's better to have them safe and comfortable.

4. Get Help When Needed

Have the name of a storm restoration company in Cherokee, NC, to assess the damage and determine whether it is okay to reopen. They can handle any water issues, drying out the rooms and restoring much of what has been ruined.
As a snow storm approaches, be proactive, having the knowledge to get ahead and safeguard your establishment. Create a plan, gather supplies and establish lines of communication.

3 Ways to Prevent Mold on a Rental Property

1/20/2020 (Permalink)

Walls covered with mold Mold infestation in Waynesville, NC

3 Ways to Prevent Mold on a Rental Property

When your Waynesville, NC, business involves rental properties, mold prevention can be an important maintenance requirement for acquiring or maintaining a tenant. Fortunately, there are a number or prevention steps you can take to protect the property.

1. Regular Maintenance

One of the first things that can be done to help prevent mold growth, is to regularly maintain the property. This means looking for any areas that could lead to water damage such as missing shingles, or a loose window. Staying on top of any maintenance needs can help you ensure that repairs are made as soon as possible, which can in turn help prevent long term damage.

2. Quick Repairs

Quick repairs are an important step to mold prevention, as they allow for problems to be identified and repaired in time to prevent a larger problem such as mold. Mold grows best in dark and damp environments. This means that it is most likely to occur in an area where there is a moisture problem such as around a leaking roof, window, or foundation. If you find such a problem on a property, making quick repairs can allow you to address the source before mold sets in.

3. Professional Help

When you have rental properties you may also wish to have the contact information for a local restoration service. These professionals can help with a variety of damage types from fire to flooding, but they should also have experience in mold remediation, which means if there is a problem they can find the source and remove the spores. They may also be able to perform mold tests if you believe there may be a problem but can’t identify the source.
One of the most important aspects of mold prevention is to prevent the growing conditions in the first place. This can mean regularly maintaining the property to prevent leaks, making necessary repairs quickly, and in some cases contacting a professional for help.

How to Deal with a Burst Pipe As a Property Owner

1/4/2020 (Permalink)

Rusty pipe spraying water As a property owner in Waynesville, NC, you have responsibilities to your tenants, their safety being the primary one.

As a property owner in Waynesville, NC, you have responsibilities to your tenants, their safety being the primary one. While you may do everything that you can to ensure that they are protected, there are times where the unexpected happens, and you must act in their best interest. A broken pipe is one of these instances, and as a pipe burst cleanup can be extensive, there are specific steps that you will likely take.

1. Evacuate Tenants

The first step to ensure that your tenants remain safe is to evacuate any affected areas. Depending on the type of pipe that burst, the cleanup process may require the removal of tenant belongings, and it can require the replacement of several items. It is essential to go over the building insurance policy as well as any renters policies to understand your liabilities in this situation.

2. Mitigate Further Damage

Once you have ensured the safety of your tenants, you can begin the mitigation process, which merely means alleviating any further damage to your building. After a pipe burst, you should turn off the water supply, remove any excess water, and thoroughly dry out your building. During this time, you can remove any water-damaged materials, like carpeting, flooring, drywall, etc.

3. Call in a Restoration Company

As the pipe burst cleanup process can be arduous, you may find it necessary to call for the assistance of a sewer cleanup company or other restoration company to ensure the timely completion of any required renovations, allowing tenants to return to their homes or businesses as soon as possible.

Property owners typically do their best to protect not only their investments but their tenants, and, while a burst pipe is not always predictable, a building owner will want to move quickly through the pipe burst cleanup so that their tenants can return to normal. This is not just about doing good business, it’s about being a good landlord. For more information, visit

5 Ways To Prepare Your Business for a Snow Storm

12/21/2019 (Permalink)

Get Ready For a Severe Weather

If you are expecting a snow storm in Clyde, NC, then it is important to be prepared, both for the sake of your business and for your employees. The following are some steps you can take to get ready for severe weather.

1. Watch the News
Because the weather can be unpredictable, the circumstances and severity of the storm may change over time. In order to be prepared for the situation, you should be sure to keep up with the news. This will allow you to change your plans if necessary.

2. Back Up Important Files
A power outage or water damage can affect your devices and can sometimes result in the loss of data. In order to avoid losing any important work, you should back up your files before a storm. You may want to upload them to cloud storage and make physical copies.

3. Have Necessary Repairs Done
Any damage your building may have can be made worse by a snow storm. In order to keep your building in the best possible condition, you should maintain the building regularly, and have repairs done as soon as possible if you are expecting bad weather. Check for deterioration near doors and windows, and look for cracks in the building’s exterior.

4. Keep the Building Warm
The temperature may go down during a winter storm, which can cause pipes to freeze. If this happens, you could have a pipe burst that results in flooding in the building. Insulate exposed pipes and keep the heat on to prevent this.

5. Work From Home
Depending on the severity of the storm, it might be unsafe to have your employees come to work. Have a plan in place to have everyone work from home if the weather becomes dangerous. Make sure that the policy is clear so that everyone knows what is expected.
Being prepared can reduce the amount of damage you experience during a snow storm, but you may still need to have some repairs done. Contact a cleanup and restoration service to do any needed work and keep your building in top shape.

What Is Category 3 Water Damage?

9/30/2019 (Permalink)

Someone extracting water from the floor with a vacuum Commercial water extraction in a Bryson City, NC building

Cleanup Procedures for Dirty Water

Category 3 water damage is the worst kind of water damage to have because it is considered to be caused by contaminated water. Two common sources of category 3 water are flood water and dirty toilet water. Unless the affected area is very small, clean up requires the help of a professional restoration company. They have the proper skills, equipment and protective gear to get your property back to normal as quickly as possible. There are a number of professional cleanup procedures for dirty water.

1. Initial Assessment

When the restoration company first gets onsite, they will assess where the water is coming from and stop any further damage from occurring. They will move or protect any items from further damage. In a toilet overflow situation, the source of the leak will be stopped, and you may need to have a new toilet installed when cleanup efforts are over.

2. Water Extraction

They will begin the cleanup effort by performing water extraction using special equipment that speeds up the process.

3. Disinfection

Flood water picks up everything along its path including germs, viruses and bacteria. Since the water is considered to harbor bacteria and other organisms, a biocide or disinfectant will be applied to any surface the dirty water may have come in contact with. Disinfection may occur throughout the process.

4. Removal of Items

Any items that have sustained damage may be removed and disposed of. This could include furniture, drywall or other building materials.

5. Dry the Area

Special drying equipment will be brought onsite used to increase the airflow to thoroughly dry the area.

6. Return to Normal

Once the location has been cleaned and dried, the company will replace any building materials that were taken out. After this, it should appear as if nothing ever happened.
If you have experienced category 3 water damage in Bryson City, NC, you can get back to normal with the help of a professional restoration company that specializes in flood water cleanup.

The Cleanup Process Following a Commercial Fire

8/12/2019 (Permalink)

Roof tarp service in Retreat, NC

If you've experienced a fire at your commercial building in Retreat, NC, you may be wondering what the next steps are. The proper fire restoration steps, including smoke damage, need to be taken in order to ensure that your business is up and running as quickly as possible. Here is what you can expect in the upcoming weeks.

Board-Up and Roof-Tarp Service

You should never enter the building before it has been checked and cleared as there could be structure damage. A professional fire restoration company will come assess the situation and create a plan of action. They will go ahead and secure the building so that further issues do not arise. Extreme heat often causes windows to break, so they will likely need to board up those up and put tarps over the parts of the roof that are missing or damaged from the flames.

Smoke and Soot Cleaning

Smoke damage extends beyond just the items that were affected directly by the fire; it often seeps into materials that were never even burned. Smoke cleaning involves using special equipment to remove soot damage and odor from all surfaces, such as the carpet, walls and even your personal items.


This is the part where the professionals work to get your building looking the way it did before the damage occurred. Depending on the size of the fire, this may mean just a few minor repairs, or it may require quite a bit of reconstruction. Your business may need to relocate during this time so that the construction does not interfere with every day tasks that you and your employees are trying to complete.
It is important to begin cleaning up right away so that you can be back in business as soon as possible. Hiring a professional fire restoration company in Retreat, NC, that is able to handle everything from smoke damage to water removal can make the process go much faster and smoother.

Follow These Steps if You Find Water Damage in Your Building

6/18/2019 (Permalink)

Commercial cleanup in Cherokee, NC

Imagine the shock if you were to find a flood in your basement, under sinks or on the floor of your kitchen or bathroom. Perhaps you've experienced this ordeal before. Water damage can create a host of problems for you in your Cherokee, NC, building, even if it's only a moderate amount. It's critical that you act quickly and follow effective protocol to get a handle on this incident before it gets worse.

How Does It happen?

Flooding can occur on your property in a number of ways. The severity of problems can vary depending on the cause or the duration in which water infiltrated your office space. Here are some common culprits:

  • Broken pipes
  • Backed-up sewer line
  • Weak foundation
  • Poorly situated rain gutter and downspouts
  • Significant rainfall in a short amount of time

Get To Safety

In the most severe cases where massive amounts of water are coming into your building, the water damage can be catastrophic. If a broken sewer line is the causing the issue, there's probably black water in your office. This can be lethal, so it's essential that you evacuate immediately.

Call Your Insurance Company

Once you're safe, call your insurance representative and detail the issue. If possible, take photos of the affected area and the damage.

Call the Professionals

Next, select a reputable flood remediation team. A professional company has the skills, experience and equipment to perform water cleanup, to sanitize your facility and to rebuild or restore floors, walls, ceilings and other areas. Also, your insurance company will work closely with the restoration team to ensure prompt cleanup and claim payment. Don't try to perform these tasks on your own.
The right company is equipped to take care of even the worst water damage issues. You can have peace of mind knowing that you can soon be back in your building, safely and comfortably.

How To Keep Mold from Spreading in Your Business

4/10/2019 (Permalink)

Mold spores can easily spread throughout a building and identifying a high number of spores in a timely manner is often important.

How To Keep Mold From Spreading In Your Business

The mold cleanup process can vary depending on how much or how little mold has spread in a building. It can be valuable to understand ways you can stop the spread of mold in your business in Brevard, NC.

1. Quick Identification

Mold spores can easily spread throughout a building and identifying a high number of spores in a timely manner is often important. A high number of spores often occurs as a result of water damage, and the sooner the cause of the growth is identified, the sooner cleanup can actually begin. If water is leaking or an area has been flooded, it can be helpful to turn off the water to your building in order to decrease the likelihood of mold spreading to other areas of your building.

2. Containment

Mold containment is a crucial step in the mold cleanup process that mold damage and remediation experts use to prevent mold from moving to other areas in a business. Containment methods involve isolating the areas that are affected by mold and taking various steps to stop the spores from leaving the contained area. In order to bring the number of spores down to an appropriate level, air filters are used. Since moving air makes it much easier for mold to spread, fans are also turned off along with heat and air conditioning.

3. Removing Items Affected by Mold Growth

After mold has been identified and contained, items that have been damaged are removed from the business. Though containment methods and air filters make it less likely that mold will spread, taking items that have been damaged by mold further reduces the likelihood of mold spreading. After damaged items have been removed from the business, professionals will determine whether items can be restored or if they should be replaced.

Knowing ways to keep mold from spreading can make the mold cleanup process cost-efficient and quick. Identifying mold in a timely manner, containing mold and removing items that are moldy can help to prevent mold from spreading throughout your property.

Business Fires: The 3 Steps to Fire Prevention

1/8/2019 (Permalink)

Create and practice an evacuation plan in your Waynesville, NC business

Business Fires: The 3 Steps to Fire Prevention

Fire prevention is a serious job, one with actual life and death ramifications. Therefore, as a business owner, you must plan to protect the people that work for you and the clients the trust you. A fire can elicit panic and fear and without appropriate preparations, people may freeze-up and perish. Follow the three steps to prevention below and help protect and guide your employees.

1. Perform a Risk Assessment

You don’t have to experience a business fire to evaluate your property for risks. In fact, you can call a fire remediation specialist in the Waynesville, NC, area to perform a risk assessment. While it is true that these professionals handle fire damage and restoration, they are also equipped to evaluate your property’s weaknesses and strengths when it comes to fire safety.

2. Have and Test All Fire Protection Equipment

Basic fire prevention includes having an adequate number of fire extinguishers as well as a working suppression system. While it may seem that these are once-and-done purchases, each of these pieces of equipment needs to undergo annual inspections to ensure their continued functionality.

3. Create and Practice an Evacuation Plan

Also, you should design several exit routes from every room or section of your property. These routes should be free of obstructions and should be practiced regularly. Your employees should perform a practice escape at least once a year, but more often is better. Additionally, local municipalities may require practice drills.

4. Enforce First Aid Training

Beyond the escape, employees should be aware of basic first aid. When a fire occurs, it may take emergency services several minutes to arrive on the scene, but some victims may require immediate attention. Having well-trained employees ensures the safety of everyone.

Fire prevention is a pretty straightforward practice, but it is often overlooked in the hustle and bustle of everyday life. Be sure to take the time and prepare your facility, the lives of your employees may just depend on it.

5 Common Causes of Commercial Water Damage

12/28/2018 (Permalink)

Massive water loss in a Bryson City, NC building

5 Common Causes of Commercial Water Damage

A commercial property can sustain damage from many sources. Here are the five most common causes of water damage, from a broken pipe to sprinklers, toilets, and drainage, along with tips for mitigation and preventing damage from recurring.

1. Broken Pipes

A pipe break can cause extensive damage in a short period of time. Shut off the water and contact a plumber for water repair. An owner may also want to call a damage mitigation company and notify the insurance company. Even if a broken pipe is not a covered peril, the damage that it causes should be covered.

2. Fire Sprinklers

Sprinkler systems can accidentally activate or leak. Unless there is a fire, an owner or manager should shut off the water and contact the sprinkler company. Have sprinklers regularly inspected and maintained to prevent accidental activation.

3. Toilet Overflow

Toilet backups and overflows are caused by sewer blockages, supply line issues, or broken components. In addition to regular maintenance, a facility manager may want to post signage about which materials should not be flushed and provide trash containers in stalls.

4. Sewer Backups

A sewer backup may be caused by a blockage in the line from a building or in municipal mains. Either way, it is important that a commercial building have a functional sump pump. Some structures may also have a backflow valve. Test flood prevention systems on a regular basis.

5. Ineffective Drainage

A drainage system should be cleared at least twice a year. The landscape should also be graded to direct runoff away from the building. An owner may want to have landscaping modified to prevent flooding.

These are the most common causes of water damage to commercial buildings in Bryson City, NC. If a broken pipe or any other system results in damage, the owner or facility manager should contact a mitigation and restoration company.

Tips for Commercial Storm Preparation

10/16/2018 (Permalink)

Heavy rains can cause big problems to your business

Most people have heard some variation of the saying, “Hope for the best, but prepare for the worst.” In Dellwood,NC, many business owners live by this creed. This is especially true when it comes to severe weather. Natural disasters such as hurricanes and thunderstorms can result in a significant amount of floodwater in your commercial property. Prepare for a flooded building before it happens with the tips below.

What To Do Before a Storm

During storm season, ready yourself for the possibility of a negative weather event. Take the following steps now to minimize impact and loss from water damage.

  • Review your commercial insurance policy. If you have any questions, contact your agent. Flooding is not always covered under a general policy and may require supplemental coverage. You may also wish to consider business interruption insurance to keep your company in the black during the restoration process.
  • Back up all important data and store documents in a safe place. In a flooded building, computers may be ruined and files may be soaked. Keep backup data for taxes, finances, employees, inventory and customers off site or in the Cloud.

What To Do After a Storm

Timing is everything. Researching water damage solutions as you stand in floodwater is an example of bad timing. When you plan ahead for dealing with the aftermath, recovery can be quicker and less stressful.

  • The most critical component of recovery is the ability to act fast. It’s smart to contact your insurance agent and a storm restoration company as soon as possible after damage occurs.
  • Prior to a weather emergency, research reputable restoration companies in your area. Have a copy of your insurance policy and the restoration specialist’s number in an alternate location in case your property is not accessible.

Although most people don’t expect to become victims of severe weather, floodwater in Dellwood, NC, is possible. Be prepared ahead of time to protect your investment and increase the chance of a smoother recovery.