Wow- this team is incredible. My late aunt’s house accidentally caught fire shortly after she passed away and the insurance company hired SERVPRO to do the repairs.
Not only did their team sift through a lifetime of charred belongings to see what we could save, they also removed every item in the house so it could be professionally cleaned, organized and stored safely.
Their construction team moved pretty quick, despite supply chain issues and we received regular updates as to where they were at in the process with full transparency.
Tom, the project manager at the time, was exceedingly patient with us. I was liaising the repairs for my cousins who weren’t in a mental space to make any decisions - which lead to me taking the responsibility of choosing things like paint colors and flooring. Tom, the construction team, electricians and plumbers went above and beyond to make the house a home again… I cannot express how grateful I am to the SERVPRO team for being our allies through the process.


Everyone that we encountered, from the clean up crew, to Melissa who managed the inventory side of things, to John and Tom, and even Amber at the office, were incredibly empathetic and wonderful humans throughout the process.

Upon moving in, some things that weren’t working properly needed to be addressed. John sent out a SERVPRO representative almost immediately and the electricians they work with came to the property promptly as well, to address the issues.

I cannot recommend SERVPRO's services enough.

I am so grateful for you guys, thank you for making this house a home again!!!

Traci with SERVPRO of Haywood County was excellent to work with. She was on time for meetings, got the estimate to me in a timely fashion, and kept me informed with progress with before/after photos. My step-dad and mama smoked cigarettes in the house for 45 years with doors and windows closed. SERVPRO did an amazing job of cleaning walls, floors and ceilings. There is literally no smoke smell left in the house at all. Highly recommend SERVPRO team. They do an excellent job at a very reasonable price.

The best. The best. The best. 

I am very grateful to this company. I purchased a property in Canton, N.C., moved in Monday, woke up on Tuesday with a flooded basement. SERVPRO arrived Wednesday morning 9 A.M., went to work cleaning up, sanitizing and making me feel safe. That was most important! Shawn, a young fellow, was knowledgeable and quick. His first comment was "I'm sorry." He was there to help!! I'm not quite through with this catastrophe but SERVPRO definitely got me on the right track! Thanks!

SERVPRO was very punctual from start to finish. Todd, Marcos, and Josh did a fantastic job being on time, getting work done in a timely manner, and keeping me informed about the progress of the project.

We called SERVPRO for a bathroom remodel due to water damage. SERVPRO of Haywood was professional, thorough, and dependable. Project manager kept in contact with homeowner providing updates, answering questions, and explaining the process. Employees were courteous, friendly, and did an excellent job. Cleaned up all work areas when project was completed. Would definitely recommend to family and friends.

 

SERVPRO was quick to respond to my water leak. Todd managed all the mitigation services right down to the final installation. He hired some great contractors to do the work. I highly recommend SERVPRO!

Girls did a fabulous job cleaning. More than 5 stars! 

My mom's house flooded back in September. She called me to let me know what had happened. I live 5 hours away. I called SERVPRO based on a recommendation from a family member who lives in the area. WOW!!!!! What a great choice. John, the owner of the company was there on the first day, and communicated regularly throughout the entire process. This company has been so good from start to finish. They were there almost immediately with vacuums and fans and trucks and personnel to start the removal of water and water damaged stuff. They worked quickly and efficiently to assure that mold did not have time to grow and cause further damage. We decided to take this opportunity to replace other items in the house that were not damaged by water but needed updating. They worked with us to determine the best, most cost and time efficient ways to accomplish what we wanted done. The communication throughout the entire process was impeccable. Todd was the project manager and I could not ask for better customer service. Living 5 hours away, I needed assurance that things would be done when they were supposed to be done. There was NO miscommunication throughout the entire process. We replaced cabinets, countertops, sink, dishwasher, flooring, shower, moved laundry facilities, did plumbing, electrical, sheetrock, and the list goes on. There were several subcontractors used in the process. These subcontractors were held to the same high standards that SERVPRO's own employees are held to. They were on time, stayed late when necessary, work so hard, were professional and polite. I would personally hire any of the companies to do work in my own home. I highly recommend this company!!!!! Hire them. You will not be disappointed.

My experience with this SERVPRO office and cleaning crew was excellent! From the front office staff to the crew that worked in my home, I found them all to be friendly, responsive, on time, knowledgeable, and professional. A pleasure to work with.

They cleaned up 2" of mud in my basement after a torrential rain. They were efficient & did an excellent job. The only negative was getting a start date because they were so busy & bumped me 1 day for a commercial job. Would definitely call them again

The SERVPRO team here in Haywood and Transylvania counties took care of our flood quickly and thoroughly, and were total professionals throughout the entire process. We highly recommend them.

This is a top notch place!! Van, Todd, Justin and all the others are very professional & Respectful!! They do outstanding work and will go above and beyond to do what ever it takes to get the job done and done right!! You guys are awesome.

Quick response, very knowledgeable, and always kept me in the loop. Very impressed with this company. 5 stars!

Great company. Always kept me informed. 

SERVPRO was very professional and was there from start to finish. Very impressed.

SERVPRO met our need quickly. This company meets high standards with great integrity. I highly recommend them.

Excellent, professional, rapid and friendly service. My house was hit by lightening. SERVPRO arrived, alleviated my stress, and took over all repairs and restoration, working with my insurance company. I feel they went above and beyond, and I'm very pleased with the results.

Professional, friendly, excellent service and great communication. Answered all my questions - highly recommended!

We couldn't have asked for better service from SERVPRO.  They showed up and quickly began the clean up process following up with reconstruction quickly to get our home restored to pre-storm conditions. 

We had a great experience with the team at SERVPRO.  They had outstanding customer service and the work done looks great! Thank you!

I would recommend SERVPRO for any type of restoration work. They were very efficient and professional. The work was done right and they treated our home as if it was their own. 

We had great service from the great team at SERVPRO.  They arrived and ensured our home was safe after remediation. Thank you for a the good experience. 

We had a great experience with SERVPRO.  They took us under their wing and we never had to worry about anything during the process.  It was very seamless and work was efficient. 

SERVPRO was an excellent company to work with.  They went out of their way to help us in any way throughout this tragic time for us.  Great customer service and caring people to work with. 

We couldn't have asked for a better company to work after our storm damage. The crew did great work before and after reconstruction. 

We had a great experience with SERVPRO.  They went above and beyond with their service.  Thank you!

Thank you to a great team at SERVPRO.  The work turned out great and they did an excellent job at cleaning up after such a tragic time to us. Thank you!

We could not have asked for better service.  The team was great. Thank you!

The team did excellent work at our home.  Thank you for great work!

We could not have asked for a better restoration company.  They arrived at our home within minutes of the call and took all the work off our hands.

The work was great!  They took their time and made sure everything was done correctly.  We would recommend them to any of our family or friends. 

We are forever thankful for the team at SERVPRO.  The work looks great! They went above and beyond with the services provided. 

We couldn't have asked for better service.  They arrived at our home and quickly began work. We are very thankful for the team at SERVPRO. 

Best service from a great company.  The team did a good job with recovering our home after storm damage. 

We couldn't have asked for better service.  They were great to work with!

We had a great experience SERVPRO.  They are very professional and were offered great service. Thank You!

Best company in commercial restoration! Faster than anyone we have ever worked with. 

Our facility had a massive flood, and SERVPRO was quick to make it better. Appreciate the hard work of everyone on their team. 

SERVPRO is the best company to work with. Would not recommend anyone else. 

Big mess, and they were so fast to get us restored. 

Very professional and respectful. Highly recommend this company. 

Very professional, very quick response meant damage was minimized. Excellent, courteous personnel... can come back anytime.

Thank you all so very much - I have told everyone how pleased and have told them I will call you again if needed!

From the beginning of our nightmare to completion of the restoration, SERVPRO has been our Knight in Shining Armor... They are professionalism at its best. This company is a well oiled machine and I only wish I could afford a huge billboard extolling their virtues. We left the home for several days and when we returned it was spotless... I once again had my home!

Very satisfied with all - they were very professional.

Keep doing what they are doing, GREAT JOB! I will recommend them to everyone. I could not ask for anyone to be more professional and helpful. All the guys were wonderful, made this experience a breeze to deal with.

The team was a great team and did a super job. I would not hesitate to recommend your services to others. Thank you! Great Job.

The entire team was excellent. They introduced themselves individually as they came through. I did not have to ask for anything. They offered before I needed to ask.