Step 1: 24 Hour Emergency Contact 

Step 1: Contacting SERVPRO

The most important step following the discovery of a water damage event on your property is to quickly call your local SERVPRO technicians. This step is so important for many reasons, but mainly, it is important to call SERVPRO as quickly as possible to prevent the damage from spreading. Our SERVPRO of Haywood & Transylvania Counties team offers our services around the clock, 7 days a week, 365 days a year! 

To be better prepared in the event of a water loss, scroll down to learn more about the information you can expect our SERVPRO team to ask you once we receive your phone call!

We Answer the Phone Ready to Help
Call Today - (828) 452-2111

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Haywood & Transylvania Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment